Challenge

During the consultation process it was recognised that an online booking system would add efficiency and improve productivity across the Woods Accident Repairs Centre network. By offering an alternative to over the phone bookings, Woods customers would have an online option to book in their car for a quote.

Solution

Aerion Technologies designed and developed a web application that allows Woods to manage branch bookings. Customers now have the ability to login online and schedule a booking at a convenient time and location for them.

Benefits

  • Automation of the booking process
  • Easy accessibility via the web
  • Customers can select a convenient time and location
  • Booking SMS reminders limits phone call reminders
  • Integrated with the Woods quote system, eliminates double handling

Thank you to the team at Aerion for developing our web based booking system. It is such an easy tool to use and our customers love the ability to make an online booking at a time and place that is convenient for them.  

 

 

It has put us at the forefront of the smash repair industry as we are the only repairer with an online booking system.

Phil White - Projects Manager Woods Accident Repair Centres
Woods Accident Repair Centres