How Slack Can Help Drive Customer Engagement
You may already know Slack as the team communication platform it was designed to be. But did you know you can also use it as a customer engagement tool?
How can you use Apps to engage with your customers?
Some businesses just want an app for the sake of having an app, however all that does it provide a developer a project and you with useless app.
You must first identify the problem or extra value that your app will provide and tailor a solution that will engage your customers in a more effective way. The last thing you want is to develop an app that no one uses because it’s difficult or tries to be too much to too many people and it provides little to no value.
All large brands these days have apps that can be used as another avenue to expand their brand story or provide news, updates, promotions or another storefront. Other brands go that step further and create apps that help their customers consume their business.
Apps are a great way to get more exposure to customers but don’t forget you’re battling for the most expensive real-estate in the world, the spot on someones phone, with other apps and service. The app must server a purpose and serve it well otherwise customers will not give you the time of the day.
Some great examples of what can be done are:
Paint your house using AR with the Dulux Paint Colour Visualizer
The Dulux Paint Colour Visualise allows you to see what your walls would like with a fresh coat of paint through Augmented Reality. This problem solves a huge pain point for customers without having them to paint samples over their walls.
Whisky & Technology: Real world use of Augmented Reality and Blockchain
For those who don’t know me, I’m a huge whisky/scotch fan and I enjoy a nice glass. I even have my Instagram dedicated to it (https://www.instagram.com/anthony.sap ), I’m also a huge tech fan and am always interested in learning and finding new ways tech can be applied. When I saw some news about these two […]