How can you use Chatbots to engage with your customers?

Chatbots are not a new concept but they are easy to implement and quickly see a return from. There are many ways Chatbots can help your business, they can:

Help improve customer service
- Focus on the 20% of issues that take up %80 of support time and allow your support stuff to work on more high value tasks
Improve brand awareness
- they can be a way to tell your brands story and promote what you stand for. provide updates on news or your champagne moments, provide updates on new products and services.
encourage people to visit your product page
- they can be used as an extension of your product catalogue where you push traffic to your product page to try convert sales
continually engage with customers
- they can be used to keep customers in the loop and provide them information or guide them through an automated journey with a pre-defined set of follow up messages

Some great examples of Chatbots are:

5 ways chatbots can help your business

You may be thinking what do I need a chatbot for? Have you thought how a chatbot can help your business? The 5 ways they can help your business are…