Success StoriesHow iRefer VIC Transformed Access to Family Law Services Across Victoria with Aerion Technologies’ Custom Software Solution

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Overview

Facing fragmented access to family law support, the team behind iRefer VIC partnered with Aerion Technologies to develop a seamless, searchable platform for legal professionals and families. Through a user-focused design and robust technical implementation, iRefer VIC now enables swift connections to over 1,000 family law services across Victoria.

About the Client

iRefer VIC is an initiative of the Victorian Family Law Pathways Network (VFLPN), dedicated to improving the experience of individuals navigating family law. Their mission is to make support services more accessible for separated or separating families, self-represented litigants, lawyers, and community support workers across Victoria. By uniting service providers through a digital directory, iRefer VIC champions collaboration and simplified access within the legal sector.

The Challenge

Before engaging Aerion Technologies, users seeking family law support in Victoria faced a maze of disconnected directories, out-of-date resources, and inconsistent information across government and community sectors. Lawyers, families, and support workers struggled to:

Quickly locate relevant, up-to-date family law services

Make or receive direct referrals in a timely manner

Confidently recommend resources to vulnerable clients in high-pressure environments (such as court settings)

The existing approach often resulted in missed opportunities for support and additional stress for families during difficult transitions.

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Our Approach

Aerion Technologies took a consultative, user-centric approach from discovery through to system launch:

Discovery & Consultation: Facilitated workshops with legal professionals, court staff, and VFLPN stakeholders to map out user journeys and pain points.

Research & Data Analysis: Analyzed existing service directories, referral pathways, and digital access needs across multiple devices and court settings.

Strategic Planning: Collaborated with the client to prioritize accessibility, speed, and integrations with existing systems.

Technology Selection & Custom Development: Designed and built a multi-platform solution—including web, desktop, , Android apps, and secure kiosk installations—tailored to users’ diverse needs.

The Solution

iRefer VIC’s new platform, engineered by Aerion Technologies, delivered a comprehensive transformation:

Multi-Platform Access: Web app, desktop, , and Android support, ensuring reach to all user groups.

Referral Kiosk Integration: to kiosks in key court locations, with interfaces optimized for assisted use by volunteers.

Dynamic Service Directory: Over 1,000 government-funded family law services, categorized and searchable by keywords and filters—updated for accuracy.

User-Centric UX/UI: Clean, intuitive design for quick navigation under time-sensitive or stressful circumstances.

Accessibility and Security: Built for reliability, privacy, and compliance with government standards.

Free, Public Use: No fees or registration required, ensuring zero barriers to support.

Ongoing Support & Training: Enablement sessions for court volunteers and support workers to maximize adoption.

Implementation Highlights:

Custom development in modern web frameworks and mobile technologies
Robust databaseA database is a storage mechanism which allows you to store structured or unstructured data for future keeping. You can... design for real-time updates of service listings
Optimized kiosk mode for public environments
Technical SEO improvements to maximize discovery and usage online

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Results

Key Outcomes:

>1,000 services made accessible through a unified directory

Multi-device usage enabled, extending reach to legal professionals and the general public

Reduced referral times for support workers and court staff

Streamlined service discovery, improving navigation for vulnerable families

Increased collaboration among legal and support service providers

Let’s build something remarkable together

Empower your clients and communities with smart, scalable solutions.
Contact Aerion Technologies today to discover how we can help you achieve your next breakthrough.