AI Case StudiesVoice-to-Job Ticket AI for Product Design Platforms

Voice-to-Job Ticket AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... for Product Design Platforms

From phone call to structured job request in under 30 seconds

"Critical service requests sat in voicemail queues for hours while staff manually re-typed job details, causing scheduling delays and potential lost revenue."

Industry & Context

Product design and development platforms serving field technicians and service providers face workflow bottlenecks with job intake processes. Technicians working on-site need to report new tasks and service requests immediately, but traditional data entry methods create delays and administrative overhead that impacts service delivery.

Challenge

Field technicians were phoning in ad-hoc work orders and service requests, but staff had to manually re-type these details into the system hours later. This created significant delays in job scheduling, increased risk of lost requests, and pulled administrative staff away from higher-value activities. Critical service requests could sit in voicemail queues for hours before being processed.

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Aerion Solution

We built a specialised phone-based AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... agent that transforms verbal requests into structured job tickets:

Real-time speech transcription : Converts caller speech to text using advanced speech recognition

Intelligent field extraction : identifies and structures key information (client, location, urgency, description)

Automatic job ticket creation : Populates platform systems with structured data immediately

Australian telecommunications integration : Built for local phone systems and compliance requirements

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User Experience

Instead of dispatchers spending hours re-typing voicemail details into job management systems, platform users now:

Report jobs instantly via phone call with immediate system integration

Receive confirmation within seconds rather than waiting hours for manual processing

Eliminate data entry bottlenecks that delayed job scheduling and resource allocation

Focus on core work instead of administrative overhead for both field staff and office teams

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Business Results

Job entry latency reduced from hours to under 30 seconds

Zero lost calls or missed job requests since implementation

Significant reduction in dispatcher administrative workload

Improved customer service with immediate job acknowledgment

What's Next

Integration with scheduling optimisation algorithms and expansion to handle complex multi-location job requests with automated resource allocation.

Ready to streamline field operations with voice AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through...?

Book a discovery call to explore how Aerion Technologies can implement intelligent voice processing solutions for your platform.

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