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When there are new releases that provide new features, how do you handle questions or issues that arise? Bugs and Software go together like Bacon & Eggs or Vegemite & Toast. It’s nearly impossible to release completely bug-free code, as things change and happen over time and time, it’s part of software development. If you’re...

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Who loves their Laser Printer? I’m guessing not many people but we have Xerox to thank for them. Why was Xerox Parc able to invent the Modern Personal Computer and Laser Printer but only able to take advantage of one of the innovations? Xerox Parc had a phenomenal R&D department and was able to single-handedly...

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Do you know what the biggest difference between a startup and an established organisation is?  Startups can pivot.  Being a startup and having a small organisational structure allows you to adapt and react to market changes, feedback and innovations.  There are very very few large organisations that can shift their entire organisation when needed. This...

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We work with a lot of different organisations and people from start-ups to large corporations, and what they all have in common is the need to innovate. The start-up is a start-up because they are creating something new and have found a hole in a market or a new way of doing something. The corporation...

Wireframes are a crucial tool in the early stages of any project – the clarity they provide to your conceptualisation, refinement and features is unparalleled. They can come in all shapes and sizes (depending on your type of app) as well as a varying level of detail included in them. One of the main benefits...

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Software isn’t perfect, no matter what. When the people using your software are confused, need to get started, don’t understand a new feature, or are experiencing a problem, they will want to get help. If getting help is too hard, they will stop using it. Depending on their age and technical literacy, they may prefer reading how-to articles over...

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You may already know Slack as the team communication platform it was designed to be. Conceived as a way to facilitate team communication and increase workplace productivity, Slack allows teams to collaborate and be more productive through the use of bots. But did you know you can also use it as a customer engagement tool?...

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