AI Case StudiesAI-Powered Knowledge Management for Development Teams

AI-Powered Knowledge Management for Development Teams

Automated curation and distribution of industry intelligence

``Our CTO was spending 8+ hours every week manually preparing AI industry briefings and video scripts, pulling focus from strategic development work.``

Industry & Context

Technology companies and development teams struggle to stay current with rapidly evolving AI and technology landscapes. Leadership teams consume dozens of articles, research papers, and industry updates daily, but sharing insights with their teams in a structured, digestible format requires significant time investment that pulls focus from strategic work.

Challenge

Technical leaders were drowning in AI news feeds and industry updates, but had no systematic way to distil and share the most relevant insights with their teams. Manual preparation of weekly briefings or team updates could take 8+ hours, and important breakthroughs often got lost in information overload. Teams were either overwhelmed by raw feeds or missed critical developments entirely.

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Aerion Solution

We built an intelligent content curation and distribution system that automates knowledge sharing:

Automated content ingestion : Processes links and articles submitted through team communication channels

AI-powered summarisation : Extracts key insights and metadata from technical content using LLM processing

Weekly video script generation : Automatically creates structured scripts for YouTube series

Multi-channel distribution : Delivers content via internal team memos and external platforms

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User Experience

Instead of technical leaders spending entire days preparing team briefings and industry updates, teams now:

Receive curated weekly insights without any manual preparation overhead

Stay current with industry developments through consistent, digestible format

Access searchable knowledge base of processed insights and summaries

Focus leadership time on strategy rather than content preparation and distribution

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Business Results

Weekly briefing preparation time reduced from 8+ hours to under 45 minutes

Consistent weekly AI update series published on YouTube with automated scripts

Enhanced internal team knowledge sharing through structured content

External thought leadership platform established with regular content delivery

What's Next

Public newsletter integration and advanced topic categorisation for personalised content delivery based on team member interests and specialisations.

Ready to automate knowledge management for your team?

Book a discovery call to explore how Aerion Technologies can implement intelligent content curation solutions for your organisation.

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Voice-to-Job Ticket AI for Product Design Platforms

From phone call to structured job request in under 30 seconds

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``Critical service requests sat in voicemail queues for hours while staff manually re-typed job details, causing scheduling delays and potential lost revenue.``

Industry & Context

Product design and development platforms serving field technicians and service providers face workflow bottlenecks with job intake processes. Technicians working on-site need to report new tasks and service requests immediately, but traditional data entry methods create delays and administrative overhead that impacts service delivery.

Challenge

Field technicians were phoning in ad-hoc work orders and service requests, but staff had to manually re-type these details into the system hours later. This created significant delays in job scheduling, increased risk of lost requests, and pulled administrative staff away from higher-value activities. Critical service requests could sit in voicemail queues for hours before being processed.

Aerion Solution

We built a specialised phone-based AI agent that transforms verbal requests into structured job tickets:

Real-time speech transcription : Converts caller speech to text using advanced speech recognition

Intelligent field extraction : AI identifies and structures key information (client, location, urgency, description)

Automatic job ticket creation : Populates platform systems with structured data immediately

Australian telecommunications integration : Built for local phone systems and compliance requirements

User Experience

Instead of dispatchers spending hours re-typing voicemail details into job management systems, platform users now:

Report jobs instantly via phone call with immediate system integration

Receive confirmation within seconds rather than waiting hours for manual processing

Eliminate data entry bottlenecks that delayed job scheduling and resource allocation

Focus on core work instead of administrative overhead for both field staff and office teams

Business Results

Job entry latency reduced from hours to under 30 seconds

Zero lost calls or missed job requests since implementation

Significant reduction in dispatcher administrative workload

Improved customer service with immediate job acknowledgment

What's Next

Integration with scheduling optimisation algorithms and expansion to handle complex multi-location job requests with automated resource allocation.

Ready to streamline field operations with voice AI?

Book a discovery call to explore how Aerion Technologies can implement intelligent voice processing solutions for your platform.

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AI-Powered Legislative Analysis for Civic Tech Platforms

Instant clarity on complex bills and proposed legislation

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``Citizens had just days to comment on 200-page bills, but most couldn't invest the 3+ hours needed to understand complex legal language before deadlines closed.``

Industry & Context

Civic technology platforms serving citizens, policy analysts, and advocacy groups face significant challenges with legislative transparency. Users need to understand proposed bills and legislation quickly, but government documents often run to hundreds of pages with complex legal language that requires hours to digest properly.

Challenge

Citizens and policy stakeholders were missing critical legislative developments because proposed bills were too lengthy and complex to review before public comment periods closed. With bills often exceeding 200 pages of dense legal text, most users couldn't invest the 3+ hours required to understand the content, implications, and key arguments before comment deadlines.

Aerion Solution

We built a fine-tuned LLM system that transforms legislative documents into accessible summaries:

Rapid document processing : Ingests full text of bills and amendments within minutes of publication

Neutral summary generation - Produces unbiased, two-minute summaries of key provisions and changes

Neutral summary generation : Produces unbiased summaries with balanced pro/contra arguments

Australian legislative expertise : Trained on local parliamentary processes and legal frameworks

User Experience

Instead of policy teams struggling to read thousand-line bills before comment windows closed, platform users now:

Receive concise overviews within minutes of bill publication rather than spending hours reading full documents

Access balanced perspectives with clear pro/contra arguments automatically extracted

Make informed decisions quickly with plain-language summaries of complex legal provisions

Participate meaningfully in democratic processes without requiring legal expertise to understand implications

Business Results

Reading time reduced from 3+ hours to under 10 minutes per bill

Enhanced civic engagement through improved legislative accessibility

Increased participation in public comment processes with informed submissions

Improved newsletter engagement and platform usage with digestible content

What's Next

Integration of sentiment analysis for stakeholder impact assessment and automated alerts for bills affecting specific industry sectors or policy areas.

Ready to make complex information accessible with AI?

Book a discovery call to explore how Aerion Technologies can implement intelligent document processing solutions for your platform.

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Adaptive Web-Scraping Agents for Compliance Platforms

Self-healing monitoring that never breaks when data sources change

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``Compliance teams were missing critical regulatory updates because traditional scrapers broke every time government websites changed their structure``

Industry & Context

Governance, Risk and Compliance (GRC) platforms serving organisations across multiple jurisdictions face critical challenges with regulatory monitoring. Compliance teams must track evolving legislation and regulatory changes that could impact their risk profiles and operational obligations across constantly changing government and regulatory websites.

Challenge

Compliance teams were spending countless hours manually monitoring government and regulatory websites for new legislation and policy changes. This manual process was not only time-consuming but also unreliable. Staff had to regularly check dozens of regulatory sites, and critical updates could easily be missed between review cycles. The constant website structure changes made it even more difficult to systematically track new content, creating gaps in compliance monitoring that could leave organisations exposed to regulatory changes they weren't aware of.

Aerion Solution

We built a two-agent AI workflow that adapts to website changes automatically:

Crawler Agent: Dynamically navigates any website structure, comparing live content against stored snapshots

Processing Agent: Extracts regulatory metadata and integrates seamlessly with existing compliance workflows

Self-healing architecture: Automatically adapts when websites undergo layout changes

Australian regulatory expertise: Built with deep understanding of local government website structures

User Experience

Instead of compliance teams discovering missed regulatory updates weeks later during manual reviews, platform users now:

Receive alerts for new regulatory content as soon as it appears on monitored websites

Get structured summaries of changes rather than having to manually scan entire regulatory sites

Maintain continuous compliance monitoring even when source websites undergo major redesigns

Focus on impact assessment rather than content discovery with automated change detection and processing

Business Results

Website structure changes no longer disrupt regulatory monitoring workflows

Compliance analysts receive organised queues rather than manual site checking

Reduced risk of missing critical regulatory updates that could impact client operations

Enhanced monitoring reliability with self-healing scraping capabilities

What's Next

Integration of change alerts directly into platform dashboard notifications and enhanced categorisation of regulatory impact by industry sector and jurisdiction.

Need reliable monitoring systems that adapt to changing data sources?

Book a discovery call to explore how Aerion Technologies can build intelligent automation solutions for your compliance platform.

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AI-Powered Transaction Categorisation for Fintech Platforms

Eliminating manual bookkeeping for financial service users

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``Gig workers were spending entire weekends manually tagging hundreds of transactions before every BAS submission, with frequent errors costing them valuable deductions.``

Industry & Context

Financial platforms serving sole traders, gig economy workers, and small business owners face significant user experience challenges with transaction management. Users typically need to categorise hundreds of bank transactions for tax submissions and financial reporting, creating substantial manual overhead.

Challenge

Platform users were abandoning manual transaction tagging workflows due to time constraints. Every payment, expense, and transaction required individual categorisation by type before quarterly submissions. With dozens of transactions weekly, this created hours of tedious work and frequent categorisation errors that could impact valuable deductions and financial accuracy.

Aerion Solution

We implemented an LLM-powered rules engine that transforms transaction processing:

Custom rules in plain language: Users define categorisation rules once using natural language: ``All fuel station purchases → Fuel,`` ``Platform earnings → Income``

Real-time API processing: Bank transactions flow in continuously and are processed immediately by our LLM system

Automatic categorisation: The system applies user-defined rules, categorises and groups transactions before users even log in

Banking integration expertise: Seamless connection with financial APIs and regulatory compliance requirements

Scalable architecture: Built to handle thousands of users processing transactions simultaneously without performance impact

User Experience

Instead of spending hours manually sorting through transaction data, platform users now:

Set up rules once and let the system handle repetitive categorisation automatically

Open their platform to find transactions already organised by expense type and grouped for reporting

Review and approve rather than sort and tag - cognitive load shifts from data entry to decision-making

Complete financial reporting in minutes instead of hours with pre-categorised, organised data

Business Results

Transactions arrive pre-categorised, eliminating the manual tagging bottleneck

Financial reporting preparation reduced from hours to minutes

Enhanced platform retention through automated bookkeeping workflows

Improved user satisfaction during tax season with streamlined processes

What's Next

Continuous learning improvements to enhance rule matching accuracy and expanded customisation options for complex business structures and multi-entity reporting.

Ready to eliminate manual processes with intelligent automation?

Book a discovery call to explore how Aerion Technologies can implement AI solutions that transform your users’ workflows.

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Overview

Facing fragmented access to family law support, the team behind iRefer VIC partnered with Aerion Technologies to develop a seamless, searchable platform for legal professionals and families. Through a user-focused design and robust technical implementation, iRefer VIC now enables swift connections to over 1,000 family law services across Victoria.

About the Client

iRefer VIC is an initiative of the Victorian Family Law Pathways Network (VFLPN), dedicated to improving the experience of individuals navigating family law. Their mission is to make support services more accessible for separated or separating families, self-represented litigants, lawyers, and community support workers across Victoria. By uniting service providers through a digital directory, iRefer VIC champions collaboration and simplified access within the legal sector.

The Challenge

Before engaging Aerion Technologies, users seeking family law support in Victoria faced a maze of disconnected directories, out-of-date resources, and inconsistent information across government and community sectors. Lawyers, families, and support workers struggled to:

Quickly locate relevant, up-to-date family law services

Make or receive direct referrals in a timely manner

Confidently recommend resources to vulnerable clients in high-pressure environments (such as court settings)

The existing approach often resulted in missed opportunities for support and additional stress for families during difficult transitions.

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Our Approach

Aerion Technologies took a consultative, user-centric approach from discovery through to system launch:

Discovery & Consultation: Facilitated workshops with legal professionals, court staff, and VFLPN stakeholders to map out user journeys and pain points.

Research & Data Analysis: Analyzed existing service directories, referral pathways, and digital access needs across multiple devices and court settings.

Strategic Planning: Collaborated with the client to prioritize accessibility, speed, and integrations with existing systems.

Technology Selection & Custom Development: Designed and built a multi-platform solution—including web, desktop, iOS, Android apps, and secure kiosk installations—tailored to users’ diverse needs.

The Solution

iRefer VIC’s new platform, engineered by Aerion Technologies, delivered a comprehensive transformation:

Multi-Platform Access: Web app, desktop, iOS, and Android support, ensuring reach to all user groups.

Referral Kiosk Integration: Deployment to kiosks in key court locations, with interfaces optimized for assisted use by volunteers.

Dynamic Service Directory: Over 1,000 government-funded family law services, categorized and searchable by keywords and filters—updated for accuracy.

User-Centric UX/UI: Clean, intuitive design for quick navigation under time-sensitive or stressful circumstances.

Accessibility and Security: Built for reliability, privacy, and compliance with government standards.

Free, Public Use: No fees or registration required, ensuring zero barriers to support.

Ongoing Support & Training: Enablement sessions for court volunteers and support workers to maximize adoption.

Implementation Highlights:

Custom development in modern web frameworks and mobile technologies
Robust database design for real-time updates of service listings
Optimized kiosk mode for public environments
Technical SEO improvements to maximize discovery and usage online

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Results

Key Outcomes:

>1,000 services made accessible through a unified directory

Multi-device usage enabled, extending reach to legal professionals and the general public

Reduced referral times for support workers and court staff

Streamlined service discovery, improving navigation for vulnerable families

Increased collaboration among legal and support service providers

Let’s build something remarkable together

Empower your clients and communities with smart, scalable solutions.
Contact Aerion Technologies today to discover how we can help you achieve your next breakthrough.

Overview

CrediLinq partnered with Aerion Technologies to fast-track the launch of their embedded lending solutions for B2B platforms. Through deep technical consulting, CTO services, and agile delivery, CrediLinq built a scalable FinTech platform and secured the business momentum to successfully complete its funding round.

About the Client

CrediLinq is a Singapore-based FinTech startup dedicated to transforming how modern businesses access capital. Their mission is to enhance B2B commerce by providing seamless embedded financing solutions for digital platforms and business networks. With innovative products like B2B PayLater, Seller Financing, and Recurring Revenue Financing, CrediLinq empowers buyers and sellers alike with flexible, real-time capital options. Their white-label, AI-powered platform serves B2B marketplaces, SaaS providers, and SME-focused digital ecosystems across Asia-Pacific.

The Challenge

Before engaging Aerion Technologies, CrediLinq was preparing to launch a suite of advanced lending products to meet growing demand in the embedded finance space. However, as a fast-growing startup, they faced strategic technology challenges:

Navigating the “build vs. buy” dilemma for their initial tech stack

Limited in-house capability to deliver scalable, secure, and compliant FinTech solutions on a rapid timeline

The need to enable seamless integration and automation for multiple B2B use cases, without compromising on performance or reliability

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Our Approach

Our engagement began as trusted technology advisors, embedding with the CrediLinq team to chart a path from strategy to execution. Aerion’s approach combined business-driven discovery, rapid prototyping, and proven FinTech delivery.

Discovery & Consultation: Mapped key lending products to market needs and business requirements.

Research & Data Analysis: Assessed third-party tech stacks, AI integration needs, and regulatory compliance benchmarks.

Strategic Planning: Outlined a phased go-to-market plan aligned with CrediLinq’s funding rounds and growth milestones.

CTO Services: Provided interim CTO leadership, ensuring architectural decisions supported future scaling and investor confidence.

Technology Selection & Custom Development: Delivered initial MVP platforms with modular, secure, and API-first foundations.

The Solution

Aerion Technologies supported CrediLinq from strategy through to delivery, enabling rapid, sustainable platform development:

Custom development: Built the core embedded lending engine, leveraging advanced data analytics to automate credit decisions.

API-first architecture: Ensured white-label modules (PayLater, Seller Financing, Recurring Revenue Financing) could be integrated seamlessly by B2B marketplaces and digital platforms.

UX/UI enhancements: Designed intuitive partner and borrower dashboards for real-time visibility and streamlined onboarding.

Process automation: Enabled automated payout, repayment, and credit risk checks, minimizing manual intervention.

Transition & Enablement: Supported knowledge transfer to CrediLinq’s new in-house team as they scaled up hiring post-funding.

Supporting features:

Custom development in Microsoft .NET and MySQL
Real-time data processing and alerting systems
Integration with VSSEC’s curriculum and safety protocols
Technical reliability for daily program delivery

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Results

Thanks to Aerion’s FinTech consulting and delivery model, CrediLinq achieved measurable outcomes:

Platform MVP delivered in under 5 months, from ideation to initial deployment

Seamless integrations enabled for first enterprise B2B marketplace partners

Successful funding milestone reached—CrediLinq raised a new round, paving the way for Series A

Performance & scalability benchmarks met, supporting rapid user and transaction growth

Looking Ahead

With Aerion Technologies’ partnership, CrediLinq is now equipped with the technology foundation to accelerate growth, support enterprise scale integration, and continually innovate in the embedded finance domain.

Let’s build something remarkable together

Contact Aerion Technologies today to discover how we can help your FinTech vision become reality.

Overview

Aurecon partnered with Aerion Technologies to accelerate their digital transformation and enhance their client experience. By developing and commercializing tools like the Field Force App, Aurecon streamlined its on-site inspection processes—unlocking new efficiencies at scale.

About the Client

Aurecon is a leading international engineering, design, and advisory firm headquartered in Australia and South Africa, employing over 7,500 people worldwide. Dedicated to reimagining engineering for a sustainable future, Aurecon offers innovative solutions across infrastructure, transportation, and telecommunications. Their mission is to digitise infrastructure, making processes more efficient and client experiences seamless in a rapidly evolving marketplace.

The Challenge

Prior to engaging with Aerion Technologies, Aurecon recognised the urgent need to digitise and modernise its client offerings as part of its broader strategy to digitize infrastructure. Key challenges included:

Manual and time-consuming collection of inspection data across complex rail and asset networks

Disparate reporting methods that hindered efficiency and accuracy

Difficulty in scaling digital solutions across a global workforce

The necessity for a platform that could support commercial expansion and ongoing product evolution

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Our Approach

Aerion Technologies adopted a client-first philosophy, ensuring every solution aligned with Aurecon’s digital vision and practical business needs. We partnered closely with Aurecon through:

Discovery & Consultation: We worked with key stakeholders at Aurecon to understand their operational bottlenecks, field inspection workflows, and commercial requirements for product scalability.

Research & Data Analysis: Aerion’s technical experts analyzed legacy processes, mapping critical areas for automation and integration.

Strategic Planning: A roadmap was developed to deliver innovation across multiple digital platforms, prioritizing user experience and measurable business impact.

Technology Selection & Custom Development: Our engineers selected futureproof architectures and implemented bespoke solutions tailored for global deployment and commercial growth.

The Solution

Aerion delivered five key solutions to empower Aurecon’s digital transformation—most notably, the Field Force App.

Field Force App Implementation

Mobile and Server App: Empowered field staff to collect accurate, real-time inspection data (including photos) directly from any site.

Management Dashboard: Enabled supervisors to oversee submissions and generate instant reports in multiple formats.

Enterprise-Scale Flexibility: Supported 971+ users across 10+ countries, handling over 5,000 completed surveys and nearly 2,000 unique inspection forms.

Comprehensive Data Capture: Over 29,000 images and 500,000 unique data points streamlined from the field to actionable insights.

Customizable to Business Needs: Broad form creation and adaptation for different asset types, industries, and jurisdictions.

Supporting Features:

Custom development using robust mobile frameworks and cloud technologies
Optimised performance and offline data collection to support remote environments
Seamless integration with Aurecon’s existing digital infrastructure
Ongoing product management, maintenance, and client support to enable future commercial expansion

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Results

Key Outcomes:

Increased Productivity: Field staff save significant time with streamlined data capture—surveys completed faster and with fewer errors.

Data at Scale: Platform scaled to support 971+ users, 5,032 surveys, and 500,000+ data values.

Improved Accuracy: Standardized reporting and real-time data synchronization enhanced information reliability and decision-making.

Market Expansion: Commercial launch supports new client segments and business models.

Looking Ahead

The partnership between Aurecon and Aerion Technologies sets the foundation for ongoing product evolution and market expansion. With Field Force as the first commercialised product, Aurecon is poised to further scale its digital offerings across new sectors and geographies.

Let’s build something remarkable together

Contact Aerion Technologies today to discover how we can help you digitize operations, drive business growth, and achieve your next breakthrough.

Overview

Symbion Pty Ltd partnered with Aerion Technologies to centralise and simplify the management of their pharmaceutical product portfolio across Australia and New Zealand. By leveraging a tailored web application, Symbion improved control, visibility, and accessibility of critical product information—paving the way for future integrations and operational growth.

About the Client

Symbion Pty Ltd is a leading healthcare organisation focused on sourcing and distributing pharmaceuticals that were previously only available internationally, bringing them to the Australian and New Zealand markets. Serving pharmacies, hospitals, and healthcare professionals, Symbion is dedicated to expanding access to essential medications. Their forward-thinking approach positions them uniquely in supporting both public health and their partners in the medical supply chain.

The Challenge

Before engaging Aerion Technologies, Symbion managed its growing pharmaceutical product information through fragmented, manual processes. Challenges included:

Limited visibility and centralisation of product status and data

Difficulty in conducting timely updates or tracking actions related to specific products

Scalability concerns with legacy systems, especially considering future integration with CRM platforms like Sage CRM and SalesLogix

Need for secure remote access to product data for a distributed team

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Our Approach

Aerion Technologies employed a customer-focused, consultative process to ensure the solution aligned with Symbion’s short-term needs and long-term vision.

Discovery & Consultation: Joint workshops to map workflows, integration touchpoints, and compliance requirements

Research & Data Analysis: Assessment of existing databases and pain points in product status tracking

Strategic Planning: Roadmap development for phased delivery—including future-proofing for CRM integrations

Technology Selection and Custom Development: Design and development of a secure, cloud-based web application tailored for pharmaceutical product management

The Solution

Aerion built a user-friendly web application—the Clinect Product Management System—that enables Symbion to efficiently track, manage, and update its pharmaceutical products.

Key features included:

Action Tracking: Record and monitor all actions related to each product—supporting compliance and audit readiness

Computer Vision Tracking: Developed a visual tracking system using blue LED markers on the rover to reliably identify its location and orientation, even under challenging red-lit conditions.

Product Assessment Summary Form: Centralise nuanced product information, assessments, and supporting documentation

Remote Access: Secure, browser-based platform accessible to authorised users from any location

Integration Readiness: Architecture designed for seamless future integration with Sage CRM and SalesLogix

Supporting improvements:

Custom development using leading web technologies
Enhanced performance through optimised workflows
Technical SEO foundations for internal search and discoverability
Database design for reliable, scalable data management

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How Symbion Pty Ltd Streamlined Pharmaceutical Product Management with Aerion Technologies’ Custom Web Application

- 100% centralisation of product data for increased visibility and control
- Significant reduction in manual administrative effort across the product lifecycle
- Improved data accuracy and audit trails for regulatory compliance
- Future-ready foundation for upcoming CRM and sales platform integrations

Let’s build something remarkable together

Contact Aerion Technologies today to discover how our custom applications can help you optimise operations and accelerate your digital transformation.