In this episode of the DevReady Podcast, our host Andrew Romeo interviews Simon Kriss, the Chief AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... Officer at simonkriss.ai. They delve into the transformative potential of AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... in enhancing customer experience and overcoming organizational challenges. Simon shares his expertise on practical AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... implementation, addressing data privacy concerns, and the cultural shifts needed to embrace AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... technology fully.
Simon shares his insights on providing strategic advisory services to governments and companies, helping them initiate their AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... journey amidst prevalent confusion and fear. He identifies “FOMF—Fear of Moving Forward” as a common issue, where companies are overwhelmed by the daunting scope of AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... and unsure of the right use cases to pursue. This fear is often exacerbated by conflicting advice from vendors, leading to hesitation and inaction.
The conversation delves into the challenges companies face when integrating AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... tools like ChatGPT and Perplexity into their operations. Simon explains that many organisations are unsure how to effectively use AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... and often hide their usage due to unclear policies. He advocates for transparency and ethical use, emphasising the need for education on AI’s opportunities and risks. Simon suggests starting with simple, practical applications and involving leadership in hands-on workshops to foster a deeper understanding and acceptance of AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through.... This approach helps bring AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... out of the shadows and promotes a culture of innovation and transparency.
Simon also addresses concerns around intellectual property (IP) and data privacy when using AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... tools. He advises against disclosing sensitive information in public AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... interfaces and recommends sanitising and anonymising data to prevent it from becoming part of the AI’s training data. For organizations using private AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... instances, such as Microsoft’s Copilot, the risks are lower. However, Simon notes that despite the hype, few companies are fully utilising generative AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through..., and many who do are not implementing it correctly or securely. He emphasises the importance of internal testing before deploying AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... customer-facing to mitigate risks and avoid sensationalized failures.
Lastly, Simon discusses the strategic implementation of AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... in customer experiences, sharing insights from his book, “The AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... Empowered Customer Experience.” He highlights the efficiency gains from AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... in routine tasks, such as generating reports and summarizing call center interactions, which can significantly enhance workplace satisfaction and productivity. Simon envisions AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... transforming business models and improving work-life balance by reducing mundane tasks. He believes that AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... can help small and medium-sized businesses compete with larger corporations by automating repetitive tasks and improving client interactions. Encouraging a cultural shift towards transformative changes, Simon underscores the need for sharing knowledge about AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... to foster broader understanding and adoption.
Topics Covered
- Intersection of AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... and Customer Experience
- Challenges and Hesitations in Adopting AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through...
- Integrating AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... Tools into Operations
- Data Privacy and Intellectual Property Concerns
- Practical AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... Implementation
- Efficiency Gains from AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through...
- Transformative Potential of AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through...
- Cultural and Organizational Shifts
Important Time Stamps
- Unlocking AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... in Customer Experience: Simon Kriss Speaks (0:06 – 2:06)
- AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... for Everyone: Practical Steps to Start Your AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... Journey (2:31 – 5:44)
- AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... Best Practices: Anonymizing Data and Protecting IP with Simon Kriss (5:57 – 8:26)
- From Fear to Function: Safeguarding Your AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... Deployments (8:30 – 16:15)
- Small Wins with AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through...: Transforming Everyday Business Tasks (16:17 – 23:40)
- Reimagining Work-Life Balance with AIArtificial Intelligence (AI) is a very large and broad spectrum of technologies which most people would be familiar with through... Innovation (23:43 – 30:12)
Useful Links
Buy Simon’s Book Here: The AI Empowered Customer Experience: A CX practitioners guide to the possibilities and risks of AI
