Developing software is not easy. It takes a lot of time, money and effort. But it’s not only the development team where all the effort is focused. The effort also needs to be provided by you – the client or product manager. You can have the best and most technical solution developed but unless people...

What’s your plan when releasing the new version of your app? Do you even have a plan?  Releasing software should be just as structured and planned as the development it went through. If you have a poor strategy or no strategy, do you even know how much damage are you causing to your app’s reputation...

When there are new releases that provide new features, how do you handle questions or issues that arise? Bugs and Software go together like Bacon & Eggs or Vegemite & Toast. It’s nearly impossible to release completely bug-free code, as things change and happen over time and time, it’s part of software development. If you’re...

Software isn’t perfect, no matter what. When the people using your software are confused, need to get started, don’t understand a new feature, or are experiencing a problem, they will want to get help. If getting help is too hard, they will stop using it. Depending on their age and technical literacy, they may prefer reading how-to articles over...